Posts tagged “mashable.com

The Future of Google+: Integrating Brand Pages with the Social Network’s 40 Million User Profiles

Posted by: Micah Pratt, director of social networking r&d

Last Wednesday at the Web 2.0 conference held in San Francisco, Vic Gundotra, Google’s senior vice president in charge of Google+, discussed the possible changes coming to the social networking site. One of those changes included the idea of Google+ brand pages for companies anxiously waiting to reach out to the more than 40 million users. Here is an article from Mashable.com on what Google+ brand pages could look like when made available to companies.

What Google+ Brand Pages Could Look Like [PICS]

brandpages 239x252 The Future of Google+:  Integrating Brand Pages with the Social Networks 40 Million User ProfilesA few weeks ago, Mashable contacted some ad agencies and asked them to imagine how brand pages on could change in light of that platform’s planned redesign.

Just as Facebook was announcing its tweaks, though, Google was on track to add brand pages to Google Plus. Though it looks like that will happen any day now, the integration hasn’t been announced yet. Meanwhile, a handful of brands, including Ford, are already enjoying the possibilities.

There are several barriers to designing brand pages for Plus. For one thing, it’s hard to stand out the way Plus looks now. The somewhat rigid format has a leveling effect. But Colin Murphy, director of social for Skinny, one of the agencies that accepted our challenge, says there are potential advantages to Plus, too. “A primary gripe among Facebook and Twitter users is that brands bombard them with messages they don’t want or care to see,” said Murphy. “In its current form, Plus doesn’t solve that problem, but Plus Brand Pages might, if they implement Public Circles.”

Skinny outlined how this might work with a hypothetical example for Mini, the auto brand. In this case, a Mini Countryman fan could join the Countryman circle and see just Countryman updates in her feed. “This level of selectivity isn’t possible on Facebook or even Twitter, unless of course you are a fan or follow the specific product you’re interested in — but there’s a major drawback to that method because the user has to seek out content streams,” Murphy says. “With Google+ it’s all in one place, and the all the admin has to do is feed pertinent content to the appropriate circles.”

In addition to Skinny, Fantasy Interactive created some fictional Coca-Cola and Starbucks brand pages. Are these on the mark? We’ll know soon enough, but in the meantime, let us know what you think of these agencies’ vision of how Google+ can accommodate brands.

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Mark Zuckerberg Reveals Major Facebook Updates at F8

Posted by: Micah Pratt, social networking research & development

Over the years, Facebook has been known to make small changes to how users operate on the social networking site. With Google+ becoming a threatening competitor, Mark Zuckerberg made serious changes to Facebook. On September 22, Mark Zuckerberg explained exactly what the 800 million users could expect from the new and improved Facebook at its annual developer conference including:

Timeline: a stream of information about you
Facebook Gestures: turning any verb into a button, similar to the “like” button. Example: Reading a book.
Open Graph: third-party companies can connect their apps and services to Facebook using a one-time permission from the user to share stuff on Facebook
Subscribe: subscribing to strangers or celebrities to receive posts from them without being Facebook friends
Ticker: a real-time list of what your friends are posting
Media: watching TV and movies, listening to music and reading news all within Facebook

Watch the whole video here

fb 416x252 Mark Zuckerberg Reveals Major Facebook Updates at F8


How Social Media Has Changed the Game for Search Engine’s: 1/4 of Twitter’s 5 Billion Tweets a Month Contains Links to Content

Posted by: Micah Pratt, social networking research & development

Sharing and finding content over the Internet has become easier then ever, and now social media is changing the ways search engines track quality content. This article from Mashable.com takes a look at how social networks have impacted search engines.

How Social Media Affects Content Relevance in Search

guide to seo part2 385x252 How Social Media Has Changed the Game for Search Engines: 1/4 of Twitters 5 Billion Tweets a Month Contains Links to ContentOld school SEO pros cover your ears, or be prepared to adapt your craft: Search engines are changing, and social media is a huge part of that change.

Bing, Google, and an increasing swath of nimble little search engines like Blekko and DuckDuckGo are incorporating social data into their results. This is potentially great news for new businesses trying to achieve visibility in search. It’s less great news for sites that rely heavily on link buying (illegal, but hard to catch), producing huge volumes of borderline-useless content (long-tail, content farm approach), or just really old domains (previously an SEO trump card).

Both Bing and Google admitted in interviews that their search results are positively affected by social signals, such as tweets, Facebook Likes, and +1s.

“As ideas, thoughts, questions and answers are shared more freely and easily than ever, the increased amount of information from social sources provides great benefits to users,” says a Microsoft spokesperson for Bing (who asked to remain anonymous).

“The links that you build through social media, the references, the authority — all can have an impact in various ways on how you are ranked and listed even in ‘regular’ search results,” says Danny Sullivan, Editor-in-chief of Search Engine Land, in an email interview. “Social media allows for people to provide more trusted signals.”

Search Engines Adapt to SurviveSince the early Internet days of Excite and Webcrawler, the principal goal of search engines has been to help people find what they’re looking for. Google rose to dominate the industry by tracking better indicators of content quality than anyone else. It developed a complex algorithm that measured which websites were “voting” for others by linking to them.

Essentially, it was social media, but for websites rather than people. If your site had lots of links from relevant sites, your Google rank climbed. Plenty of other factors, like putting keywords into headlines and titles, remained in play (and continually evolved), but the game changer of the last decade was links.

The Search Engine Optimization (SEO) industry emerged to help webmasters play the “me rank higher” game with Google. On the one hand, website owners attempt to adhere to Google’s standards and prove they are high quality (creating relevant, high quality content and formatting it to Google’s taste). On the other hand, shadier sites try to trick Google’s secret formula, “pretending” to be good content without having to bother with creating useful stuff.

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Location-Based Mobile Services Becoming Increasingly Popular: Over 25% of Americans Have Used Location-Based Services for Recommendations

Posted by: Micah Pratt, social networking research & development

Using location-based services to find the closest restaurant or to get directions is becoming the newest trend in mobile technology. Here is an article from The Washington Post on how Americans are using location-based services.

Over a quarter of American adults use mobile location-based services

checking in 354x252 Location Based Mobile Services Becoming Increasingly Popular: Over 25% of Americans Have Used Location Based Services for RecommendationsNot many people are “checking in” using services such as Foursquare and Gowalla, but over a quarter of Americans are checking out their surroundings using location-based services.

The latest research from Pew’s Internet and American Life Project found that 28 percent of American adults have used mobile or social location-based services to get recommendations such as the best-rated nearby cafe or directions from their current location.

Only about 5 percent of those surveyed used services that post their current locations, though smartphone users were more than twice as likely to signal their location to their friends. In a similar vein, about 9 percent of all users used the location-tagging options on social media.

As once might expect, younger smartphone users are more likely overall to use check-in services, but there was no clear divide on age when it came to hitching a location-tag to a Facebook or Twitter message.

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CNN: Smartphones Make Up 35% of U.S. Mobile Market

Posted by: Micah Pratt, social networking research & development
According to a recent story on CNN.com, smartphones still do not make up the majority of the U.S. market. However, we cannot ignore the value, power and influence of these mobile devices that are about to change the way we conduct business, review products, make buying decisions, and most importantly, interact with our friends.

Why smartphones still haven’t taken over the U.S. market

iphone 5 300x207 CNN: Smartphones Make Up 35% of U.S. Mobile MarketSmartphones may attract nearly all of the marketing hype and news coverage, but comScore’s latest statistics show that smartphones still comprise only a minority of the U.S. mobile market — about 35%, as of July 2011.

The other 65% of U.S. mobile handsets in use are “feature phones” — which tend to be much less expensive to buy and own. Often, these phones do not require a pricey two-year wireless service contract with hefty early termination fees.

Even though smartphones cost much more, these devices have been getting popular with U.S. consumers, even in light of the country’s economic recession. After all, a 35% market share is nothing to sneeze at — especially considering that smartphones have only been widely available in the U.S. for about five years.

At some point, a majority of U.S. mobile users will indeed own smartphones. But that shift won’t happen as quickly as early forecasts anticipated.

Back in March 2010, the Nielsen Company proclaimed that smartphones would overtake feature phones by 2011. Specifically, they predicted that by the end of Q3 2011 (about a month from now), most U.S. mobile users would own smartphones.

That ambitious prediction doesn’t seem to be panning out.

For over a year, comScore has been publishing monthly mobile-market-share statistics that show the percentage of U.S. smartphones. I’ve been tracking these figures. Based on this data, it looks like it’ll be roughly October 2012 before smartphones actually take over as a majority of U.S. handsets.

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Social Media and Mobile Applications: 8 Best Practices for Deploying a Top-Ranked Mobile App

Posted by Micah Pratt: social networking research and development

The convergence of social media with mobile applications has led to cross promotional marketing, and if done correctly, can lead to major success. Here is an article by Krishna Subramanian from Mashable.com about eight ways to make sure your mobile application gets noticed.

8 Best Practices for Deploying a Top-Ranked Mobile App

one billion apps hero 20090418 456x252 Social Media and Mobile Applications: 8 Best Practices for Deploying a Top Ranked Mobile App

Developing a mobile app is the easy part. Getting that app noticed is difficult. And getting the app to go viral is like winning the lottery. Yet many developers get millions of downloads time after time. How?

It’s all about app store SEO, and some developers have mastered it. Here are a few tips and tricks of the trade to help get your app to the top of heap.

Time Is of The Essence

The first two weeks of an app’s life are critical and will likely determine its future visibility in the app store. Top applications develop popularity within two weeks of release, and most applications have a tendency to drop in chart position over time. Remember, whatever you do — marketing campaigns, cross distribution and so on — the quicker you do it, the bigger the impact.

1 488x252 Social Media and Mobile Applications: 8 Best Practices for Deploying a Top Ranked Mobile App

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Valuable Data: More than a billion opinions posted online about products & services last year

Posted by: Micah Pratt, social networking research & development

Today, more and more marketers are turning to online marketing programs because of the noticeable role that peers play in consumers’ purchasing desicions. What many of these interactive marketers are failing to realize is the volume of social data created by the influence of peers in purchase decisions. Here is an article by Nate Elliott, vice president and principal analyst at Forrester Research, about how to effective utilize social data.

HOW TO: Utilize Social Data More Effectively

onlinemarketing Valuable Data: More than a billion opinions posted online about products & services last yearLast year, American consumers posted more than a billion opinions about products and services online, according to data collected by my company. With peer influence playing such a prominent role in consumers’ purchase decisions, it’s no surprise many interactive marketers are tapping into that influence via viral marketing programs and influencer outreach.

However, the vast majority of marketers ignore the staggering volume of social data all this influence creates. And those who do study social data typically use it for the wrong reason: to measure the brand impact of their marketing campaigns.

Social Data Is Often Based On Small Sample Sizes
With so many opinions posted online, you might assume it would be easy to find a reliable sample of data to analyze for brand impact. But even popular consumer brands often find it difficult to collect usable social data.

For instance, I recently reviewed a listening report for a global sporting goods brand — one that sponsors leading teams and athletes around the world and has strong brand awareness. I was surprised to see that the brand was mentioned in social media only a few hundred times each week in the U.S., and less than 100 times each week in other key markets around the world.

To make matters worse, the low quality of many social sentiment analysis tools reduces sample sizes further. When listening tools can’t decide whether comments are positive or negative, they’re usually labeled as having “no sentiment.” Three-quarters of the mentions for this brand were tagged as such, leaving less than two-dozen weekly usable posts in some markets.

If you asked your market insights team or your survey provider to analyze 25 consumer survey responses, they’d tell you it’s impossible to find statistical significance in such a small sample. The same standards must be applied to social data as well.

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Jennings Social Media Marketing Reviews Mashable.com Article: Why do People Follow Brands?

Posted by: Jamie Sutera, VP of R&D

According to mashable.com article, Why Do People Follow Brands? “On Twitter, Facebook, and dozens of other social sites, normal consumers often choose to keep tabs on the brands they love.”

Brand Jennings Social Media Marketing Reviews Mashable.com Article: Why do People Follow Brands?

“In fact, many brands have highly optimized their marketing and PR strategies to accommodate that behavior, even going to far as to do one-to-one CRM (that’s customer or consumer relationship management) through avenues such as Facebook and Twitter.”

“As social CRM specialists Get Satisfaction found, many consumers who follow brands online are only in it for the perks. Around 40% of Facebook, MySpace and Twitter users in a recent study said they followed brands to get access to discounts and special deals.”

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Jennings Social Media Reviews Video Interview: Guy Kawasaki Talks With Mashable at SXSW

Posted By: Jamie Sutera, VP of R&D

I would like to share this video regarding well-known author, venture capitalist and former Apple luminary Guy Kawasaki.

At SXSW 2011, Guy Kawasaki sits down for an interview with Mashable’s Christina Warren. In the wide-ranging discussion, he talks about his new book,Enchantment: The Art of Changing Hearts, Minds and Actions, and points out useful tools he’s discovered at SXSW this year. Along the way, he talks about his two different stints working with Apple, musing about what might have happened if he had stayed with the company (http://on.mash.to/eILzqG).
Picture 128 Jennings Social Media Reviews Video Interview: Guy Kawasaki Talks With Mashable at SXSW

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Kansas City’s Data Center & Internet Hub Increases Website Traffic With Social Media and Cuts 75% of Google Adwords Budget

Posted By: Jamie Sutera, VP of R&D

1102 Kansas Citys Data Center & Internet Hub Increases Website Traffic With Social Media and Cuts 75% of Google Adwords Budget

1102 GRAND, Kansas City’s data center and Internet hub, saw a 200-300 percent increase in its website and blog traffic, and cut 75 percent of its Google Adwords budget. The marketing ROI is part of an ongoing social media campaign with Jennings Social Media Marketing (www.jenningssocialmedia.com).

Darren Bonawitz, principal of 1102 GRAND, said that Jennings Social Media Marketing helped 1102 GRAND have a better perspective of online marketing strategies. “We were in need of marketing experts and that is exactly what we found in Jennings Social Media Marketing. We have worked with Jennings Social Media Marketing for approximately two years. In that time 1102 GRAND has had an increase in website traffic, saved 75 percent of the budget on the Google Adwords campaign, been requested for more interviews than we can handle and been able to realize significant quantifiable results through additional revenue,” said Bonawitz.

Bonawitz added that the focus on social media is extremely beneficial. “Jennings Social Media Marketing implemented many facets of social media marketing including Facebook, Twitter, e-newsletters, blog, case studies, organic search engine optimized press releases and Web videos. Social media is such a vital tool because it is constantly working. We have had so many great results, and it is hard to argue with results,” said Bonawitz.

1102 GRAND is a Midwestern carrier hotel and network neutral collocation facility specifically enhanced with the infrastructure to host and provide services to an array of global network operators including carriers, service providers and enterprise customers who demand highly secure and connected, customized solutions for their core networking equipment. 1102 GRAND offers a wide array of collocation options including cabinets, cage space, suites and space for private data centers, all of which are connected to a carrier neutral Meet Me Room, housing nearly 30 carriers and service providers including AT&T, Level 3, TeliaSonera, tw telecom, Zayo Enterprise Networks, and Hurricane Electric (http://1102grand.com/).


4 Social Media Marketing Predictions for 2011

Posted By: Jared Cook

2010, often referred to as “the year of social media,” has come and gone. As we move forward into 2011, we will continue to see social media evolve and grow.

Below is an article from Mashable.com, written by Tim Ferriss, providing his insight into-

4 Social Media Marketing Predictions for 2011

Ah, social media marketing. Fewer things are so lavishly spent on, yet so poorly measured. Here are a few predictions for 2011 related to where the smart money and dumb money will go. Special thanks to a number of high-volume retail experts for their insights, including Ryan Holiday, director of marketing at American Apparel. Read on for our predictions and let us know in the comments what you think social media marketing will look like in the year to come. youtube videos 4 Social Media Marketing Predictions for 2011

1. YouTube Beats Yahoo — Video Will Convert

YouTube 4 Social Media Marketing Predictions for 2011 is the second largest search engine in the English-speaking world. That’s right: YouTube is bigger than Yahoo. Zappos, as one example, added simple videos of people holding shoes and moving them around to its sales pages and increased conversion rate from 6% to 30%. When I look at the traffic sources for my book trailer on YouTube, the biggest referrer isn’t my own blog. It’s The Huffington Post. I customized the video and text content to a niche (but sizeable) outlet that didn’t exist two years ago: Huffington Post Books. With proper targeting and syndication, this 50 second video almost immediately propelled my book from an Amazon rank of approximately number 150 to 30, now stabilizing at number four in all books. We usedRankForest to track this sudden change.

2. The Full Resurrection of E-mail

Groupon has an e-mail list of at least 15 million strong in the U.S. (the company says it’s 30+ million if you include international), which goes to show that a true permission asset can be worth nearly $6 billion on the bidding table. E-mail addresses are a safer long-term investment than social media features. Think about all the money companies spent advertising their MySpace 4 Social Media Marketing Predictions for 2011 pages in 2007. Even on Facebook 4 Social Media Marketing Predictions for 2011, your direct messages to fans are relegated to a second tier inbox no one reads. This is something you don’t have to worry about happening in e-mail marketing. Among 20- to 35-year olds, at least, their physical addresses change more frequently than their e-mail addresses. The smarter marketers will budget “social media” acquisitions based on lifetime value (or a set duration, like 6 months’ retail purchases) of e-mail addresses. One major retailer did the math and learned that an e-mail subscriber is worth roughly $20 a year in annual online revenue. Knowing this number allowed the retailer to:  4 Social Media Marketing Predictions for 2011

  • Calculate the value of the real estate it gives the e-mail signup box at the register in stores. It turns out to be one of the most lucrative converters in an already competitive area.
  • Easily say “Yes” or “No” to requests to participate in contests/sweepstakes by judging return on new e-mails acquired.
  • Calculate what the company can spend to build its list.

There are companies like Opt-Intelligence that can be paid a CPA (cost per action) for what are called “co-regs.” Co-reg example: If you’re signing up for an account at NYTimes.com, and it says “Get 4 issues of Golf Magazine FREE!” someone paid for that because they knew it will make money based on lifetime value. After the above-mentioned retailer quantified what an e-mail subscriber was worth, the company was able to double its subscriber base in less than eight months. The majority of that growth came not through spending money upfront, but from the redirection of already existing resources in ways that weren’t possible before calculating that number. Let’s say that added 500,000 e-mail addresses, each worth $20 in 2011; that means an additional $10 million in revenue with no significant capital outlay. Aaron Ray uses the same tactics for the “free agent bands” (major acts who’ve left a label) at The Collective. He figures out how many tickets you sell through your fan club, how many downloads come from your e-mail list, and how much traffic you can drive through Facebook and Twitter 4 Social Media Marketing Predictions for 2011. It’s critical for two reasons: 1) For accurate revenue/sales/attendance predictions, and 2) As ROI metrics to justify investments for growth. This also allows loss-leader campaigns. Even if the math on a Groupon deal is razor thin, a smart retailer (online or offline) can acquire e-mails through a special form they set up and add an extra $20+ per transaction, per our hypothetical example. Many companies can afford to give product away for “free” if they have the right metrics. Most companies don’t, which leads us to number three.

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Google TV Set for Fall Launch

Posted by: Carlee Vellinga

Eric Schmidt, Google CEO, confirms the fall release of Google TV. This new device will integrate Internet content and television. Apple’s announcement of a similar product has generated conversation about the two options. Read this article by Christina Warren at mashable.com to get the facts about Google’s latest development.

Google TV Set for Fall Launch

google tv 225 Google TV Set for Fall Launch
The Apple TV refresh isn’t the only new connected device headed to living rooms this fall; Google CEO Eric Schmidt has reaffirmed his company’s plans to release the Google TV set-top box in the U.S. later this year, with launch in the rest of the world coming in 2011.

First officially announced at Google I/O, Google TV aims to bring Internet video to the living room. Users will be able to search the web and switch back and forth between web video, TV and other content all from the remote control.

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Mobile Advertising with Smart Phones a Success

Posted by: Micah Pratt

Smart phones are becoming more and more popular and advertisers have begun using them as a tool to reach large audience with the use of applications. Here is an article from mashable.com about how people are welcoming advertising with smart phone applications.

Consumers Embrace Mobile Advertising

smartphone Mobile Advertising with Smart Phones a SuccessAdvertisements on mobile devices are both welcome and effective, a recent study from mobile audience media company JiWire revealed.

This is especially true of advertisements that appear in apps. Of the roughly 1,000 smartphone users surveyed, 52% claim they have acted on an advertisement in an app and 18% have made a purchase directly from an ad in an app in the last month.

In addition, 53% said they were willing to share their location to receive more relevant advertising and a full 76% said they would prefer to download a free, advertising-supported app instead of paying an upfront fee for the same app.

This is great news for social gaming apps like Foursquare and Gowalla, which enable users to unlock special deals from advertisers based on their locations. It’s also great news for Apple, whose mobile app advertising platform, iAds, will debut this summer with the iPhone 4.0 OS.


Nielsen Study Reviews Social Networking Activity

Posted by: Micah Pratt

Have you ever wondered how much time the average person spends on the Internet? And have you ever wondered how much of that time is spent on social networking sites? Thanks to Neilsen, we now know that people spend more time on sites such as Facebook and Twitter than on any other site. Here is an article from mashable.com by Adam Ostrow about the Neilsen findings.

Social Networking Dominates Our Time Spent Online [STATS]

boy Nielsen Study Reviews Social Networking Activity Social networking now eats up twice as much of our online time as any other activity. According to new stats from Nielsen, sites like Facebook and Twitter now account for 22.7% of time spent on the web; the next closest activity is online games, which make up 10.2%.

The stats also show the degree to which social networking is displacing other forms of communication, with e-mail as a percentage of online time plunging from 11.5% to 8.3% from June 2009 to June 2010. Instant messaging also saw a significant drop in share, with a 15% decline from last year.

However, e-mail use on mobile is still on the rise – from 37.4% to 41.6% — presumably as users continue to migrate to smartphones from feature phones.

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15 Twitter Lists for C-Suite Execs to Follow

Posted by: Micah Pratt

Twitter Lists have become a popular way for people to talk to a group of people who share the same interests, are in the same profession or who want to be informed about a current topic. CEO’s, CFO’s and other top business executives are increasingly taking advantage of Twitter Lists in order to stay updated on the latest information concerning their industries. Here is an article from mashable.com by Erica Swallow about the top lists for business executives to follow.

15 Twitter Lists for C-Suite Execs to Follow

This series is supported by The Awareness Social Marketing Hub, a leading enterprise-grade application for marketers struggling with the social media chaos of managing multiple social channels. Click here to learn more.

twitter 15 Twitter Lists for C Suite Execs to FollowTwitter Lists are a great way to follow a group of like-minded Twitter users. By following a List, you can get an overview of a particular subject by simply taking a look at the stream from time to time. A well-curated Twitter List can be focused on a specific topic, industry or interest.

With the increase in C-level executives joining and taking part in social networks across the Internet, there are bound to be questions. While Twitter is one of the simplest social media tools out there, Lists are one of the more complicated features for new tweeters to comprehend.

We recommend using tools like TLists, Listorious and TweetMeme Lists to scope out and follow Lists of interest. To get you started or to beef up your current List inventory, here are 15 Twitter Lists for C-suite executives to follow, separated into categories for CEOs, CMOs, CIOs and CTOs, and CFOs.

Twitter Lists for CEOs
For the latest business, management and leadership tweets, here are three Twitter Lists for CEOs to follow:

CEOs: If you’re a CEO and not on this Twitter List, send a friendly tweet to Brand Strategist Valeria Maltoni, and she’ll likely add you to what seems to be the most comprehensive list of CEOs on Twitter. Look to this List for the latest tweets from over 150 CEOs. The List seems to be highly concentrated on digital and technology.

Business News: Curated by The New York Times, this compilation is a short list of the most essential business news outlets, including The Wall Street Journal, The Economist, Harvard Business Review, Fast Company, Reuters Business and Silicon Alley Insider.

Management & Leadership: This TLists SuperList compiles the top tweeters from 216 Twitter Lists, tweeting about management, leadership and power.

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Six Ways to Manage International Relationships Online

Posted by: Micah Pratt

As the world becomes a more global place, businesses are increasingly building relationships with international clients, which can often be difficult. I would like to share an article from mashable.com about six ways to manage international relationships online.

6 Ways to Manage International Relationships Online

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

flag globe 302x252 Six Ways to Manage International Relationships Online Sometimes the hardest part of having international clients is finding a way to connect with them. Small businesses often have to worry about different time zones, different languages, and even different customs and traditions.

While there’s no catch-all, golden resource that can solve every problem a small internationally-minded business could have, there are some easy ways to keep your business up-to-date and in the overseas loop.

Here, we’ll help you through the basic steps of interacting with overseas clients, from translating pleasantries to tracking shipments to making sure you don’t accidentally call them in the middle of the night.

1. Basic Information
Before you even get started, it’s important to know the basic information about your client’s country. Usually the most thorough and reliable way to bone up is through the country’s official webpage. England, for example, has a good site with lots of information. Unfortunately, most of these sites are geared towards tourism and less so the time-pressed businessperson.

Wikipedia can actually be a great, quick and comprehensive alternative. Wikipedia pages exist for most major countries and include a helpful info bar on the right side of the page (usually just below the country’s flag). This information includes official languages, government make up, population estimates, GDP, currency, time zone, and calling code.

Also check out The World Factbook, maintained by the CIA. It includes “information on the history, people, government, economy, geography, communications, transportation, military, and transnational issues for 266 world entities,” according to their website.

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